See how Kevin answers a call
Walk through a screened call the way your customer experiences it — a leak, no heat, a dead outlet — and see the questions Kevin asks before it hands the details to you.
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- Caller
Hi. Do you guys do toilet replacement?
- Kevin
Yes, we do toilet replacements. The cost typically ranges from $175 to $650.
May I have your name, please?
- Caller
My name is Jonathan.
- Kevin
Hi Jonathan. Are you looking to replace an existing toilet, or is this for a new installation?
- Caller
Do you have any availability for next Tuesday?
- Kevin
Yes, on Tuesday, August 11th, we have openings at 7:00 AM, 8:00 AM, and 10:00 AM. Do any of those work for you?
A screened call, step by step
1. The call comes in
Your phone rings first. Saved contacts always ring straight through — Kevin only picks up the calls you don't.
2. Kevin finds out what the job is
Kevin answers in a natural voice and asks the follow-ups you'd ask: what's happening, where, and how soon it needs someone.
3. Kevin can flag what may need urgent attention
An active leak, no heat, a burning smell — Kevin can flag calls that may need urgent attention so you know what to look at first.
4. You get the summary
A written summary of the call lands in the app with the callback number. Review recent call summaries in the app, then decide who to ring back.
The conversation shown above is an illustrative example, not a recording of a real customer.
How Kevin works
One forwarding code during setup — no new number, no hardware, nothing to install for your customers. After that Kevin runs in the background.
1. Your phone rings first
Nothing changes for you or your customers. You keep your number, and saved contacts always ring straight through to you.
2. Kevin picks up what you can't
If you don't answer, Kevin answers in a natural voice, in seconds, and finds out who's calling and what they need.
3. He asks what you'd ask
Kevin runs the intake questions written for your trade, and can flag a call that may need urgent attention.
4. You get the job, written down
The caller, the job, the address and the urgency land in the app. Call back, dispatch, or ignore the spam.
Your next customer shouldn't have to leave a voicemail.
Get set up in minutes: dial one forwarding code, keep your number, keep your phone ringing first. Cancel anytime.
Scan to install on your iPhone
Hey Kevin is an iPhone app. Point your camera at the code.